Shipping policy
Most of the orders are shipped from our distribution centres located in Melbourne, the next working day after the full payment is received.
LoveMyCat is working with multiple couriers to provide the most efficient delivery services at the most reasonable price. We also work with international warehouses in China and HK (see International section below).
AUSTRALIA POST
Items that weigh 22kg or less will be dispatched with Australia Post’s Internet enabled freight system (eParcel).
Each parcel will carry a barcoded address label, enabling you to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
The below table is to keep you aware of Australia Post’s expected delivery time.
| Service | Posted for delivery | Delivery by (business day after posting) |
| Regular parcel | Within metropolitan areas of capital cities, or within the same city or town or environs |
3-4 days |
| Between a metropolitan area of a capital city and country locations |
3-4 days | |
| Between country locations | 4-5 days |
| Service | Posted for delivery | Delivery by (business day after posting) |
| Regular parcel | Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide |
3-5 days (between metropolitan areas) |
| Melbourne / Brisbane; Melbourne / Tasmania; |
4-8 days (between metropolitan areas) |
|
| To other interstate locations | Please ask at your local office |
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
ARAMEX
For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label, enabling you to view the location of your item at various points in the delivery process via Aramex’s website.
A non- PO Box address is required for Aramex’s delivery. Failing to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.
To track the item dispatched with Aramex, please visit http://www.aramex.com.au and use the given tracking number.
IGX
Items with lengths over 100cm or weights over 21.99kg may be dispatched with IGX.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the IGX Website.
4PX EXPRESS
ALLIED EXPRESS
A parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in major mainland capitals.Each parcel will carry a barcoded address label, enabling you to track your items through the Allied Express website.
Allied Express will contact you prior to delivery via SMS or phone number. Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or you can call 131373 for more queries.
TOLL
HUNTER COURIERS
COURIERS PLEASE
HOW LONG DOES IT TAKE TO SHIP?
The estimated delivery time frames are: Off season- For customers in Victoria, approximately 3-8 working days;
- For customers in NSW, SA, ACT, and QLD, approximately 5-10 working days;
- For customers in WA, NT, and TAS, approximately 7-14 working days.
- For customers in Victoria, approximately 8 - 13 working days;
- For customers in NSW, SA, ACT, and QLD, approximately 10 - 15 working days;
- For customers in WA, NT, and TAS, approximately 12 - 19 working days.
International Orders - delivery from China and HK.
Some our products are coming from China and HK. We estimate 8-21 days delivery for these products, please refer to the shipping notification email and the tracking number.
Please email us on sales@lovemycat.com should you experience an unreasonable delay in shipping.
We also offer shipping of some products internationally, to US, UK, NZ and Japan (conditions apply).
NOTE:
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 - 3 working days after receipt of cleared payment).
Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control. We are trying to acheive the best customer experience working with Australian and International shipping network logistic partners.
For all other shipping pricing, please refer to checkout to get an accurate price.
