FAQ
Ordering
Where the business is located?
We are family-owned and operated business located in Australia. We have hand-made Australian products, overseas-made products and we ship from warehouses located in Australia, China and USA.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. Please contact us at sales@lovemycat.com for instructions.
Shipping, Returns & Exchanges
We use major Australian and overseas carriers, and AusPost. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship outside of Australia?
Yes, we ship most products all over the world, not just in Australia. Overseas shipping costs will apply, and will be added at checkout.
